Frappe Helpdesk
What Frappe Helpdesk gives you
Tickets from anywhere
Email, portal and API create tickets with the whole conversation threaded in one view.
Agent queues
Team-based queues with assignment rules that balance load automatically.
SLA policies
Response and resolution targets per priority and customer, with breach warnings ahead of time.
Automation
Auto-triage by keywords, round-robin routing and status flows that remove clerical work.
Canned responses
Consistent, fast replies for the questions that arrive every day.
Self-service portal
A branded knowledge base that deflects tickets before they are born.
Also included
How Frappe Helpdesk works in practice
A mail to support@ opens ticket #4712 with the SLA already ticking; automation routes it to the right queue, the agent replies from a canned answer tuned in seconds, and the customer tracks progress on the portal instead of calling. Managers see queue health and breach risk live. Most teams discover their real ticket volume only after a helpdesk finally captures everything — then they fix the causes.
Support inside your ecosystem
It shares customers with ERPNext and complements the ERPNext support module for warranty-and-visits workflows. Browse the Frappe ecosystem or the official Frappe Helpdesk site.
Frequently asked questions
Can Frappe Helpdesk convert email to tickets?
Yes — a support mailbox turns every mail into a threaded ticket automatically.
Does it support SLAs?
Per-priority and per-customer policies track first response and resolution with visible timers.
Can customers help themselves?
The knowledge-base portal answers common questions and lets customers raise and track tickets.