Your privacy, handled with care.

Last updated: 9 August 2026

About this Privacy Policy

This Privacy Policy explains how KlyONIX Tech Consulting Pvt Ltd (“KlyONIX Tech”, “we”, “us”) collects, uses, and protects your information when you visit klyonix.com or engage our ERPNext and Frappe consulting services. It applies to our website, our contact forms, our online tools, and our consulting engagements. By using our website or services, you agree to this Privacy Policy.

KlyONIX Tech Consulting Pvt Ltd is a company registered in India under Corporate Identity Number U46512TZ2025PTC033909, with its registered office in Pollachi, Tamil Nadu.

Information we collect

Information you provide. When you submit our contact or enquiry forms, use our cost estimator or ERP readiness checker, or work with us on a project, we may collect your name, work email, phone number, company, and the project details you choose to share.

Information collected automatically. Like most websites, we collect standard technical data such as your IP address, browser and device type, pages viewed, and the source that referred you.

Consent records. When you set your privacy preferences on our banner, we record that choice so we can honour it and show that we asked.

Cookies and analytics

We use essential cookies to run the site. Analytics cookies stay switched off until you opt in through our consent banner. If you accept, we use Google Analytics to understand how visitors use the site so we can improve our content and performance. You can change or withdraw your choice at any time on our Cookie Policy page, or control cookies through your browser settings, though some features may not work as intended.

Our AI assistant

Our website includes an AI assistant that answers questions about KlyONIX Tech, ERPNext, Frappe and digital transformation. Using it is optional. If you do not use it, nothing in this section applies to you.

What it records. When you send a message, we store the message, the reply, a randomly generated session identifier, the page you were on and basic technical data. We use this to answer you, to improve the assistant and to detect misuse.

If you ask us to get in touch. Where you choose to share your name, work email, company or phone number in the chat, we treat that as an enquiry and handle it exactly as we handle a contact form submission.

If you ask for a transcript. Where you ask us to email you a copy of your conversation, we use the email address you give us for that purpose and send the transcript through our transactional email provider.

The model runs on our own infrastructure. The assistant uses an open weight language model that we host ourselves. Your conversation is not sent to a third party AI provider and is not used to train a public model.

No automated decisions about you. The assistant does not make any decision that produces a legal or similarly significant effect. It cannot price work, approve anything or commit us to a contract. A KlyONIX Tech consultant reviews every enquiry that reaches us.

Approximate location. When you open the assistant we record the approximate country, region and city that our network provider derives from your IP address. It is city level at best, never a precise position, and we use it to make examples relevant and to route an enquiry to the right consultant. We do not ask your browser for your exact location.

How we judge interest. We score each conversation automatically against signals such as the industry you mention, your team size, the system you use today, the timeline you give and whether you ask to be contacted. Where that score suggests you may want to hear from us, we create a record for our consultants holding the score, those signals, your approximate location, any contact details you shared and a short automated summary of the conversation. It helps a person decide whether to follow up. It is not a decision made about you and it has no legal or similarly significant effect.

If you tell us not to contact you. We mark that record so it is excluded from our follow up lists and our consultants do not approach you. We keep the record for our own reporting and it is deleted on the same 24 month schedule as the rest of the chat data. You can ask us to erase it sooner at any time by writing to our Grievance Officer, and we will.

Please do not enter passwords, payment details, health information or confidential business data into the chat. If you have shared something you would rather we did not keep, contact our Grievance Officer and we will delete it.

How we use your information

We use your information to respond to enquiries and provide the information you request, deliver and support our consulting services, improve our website and offerings, send relevant updates where you have opted in, and meet our legal and contractual obligations.

Legal basis for processing

Where India’s Digital Personal Data Protection Act 2023 applies, we process your personal data on the basis of your consent, or for the legitimate uses permitted under that Act.

Where the GDPR applies, our legal bases are your consent, for analytics and marketing cookies; our legitimate interests and steps taken at your request before entering a contract, for responding to enquiries and preparing proposals; and the performance of a contract, for delivering our services.

How we share information

We do not sell your personal data. We share it only with service providers who help us operate our business, when required by law, or with your consent. Every provider acting on our behalf is bound to protect your information and use it only for the agreed purpose.

The providers we currently rely on are:

• Hostinger. Website hosting and email delivery for our forms.
• Cloudflare. Content delivery, performance, and security filtering.
• Google. Analytics through Google Site Kit, used only where you have accepted analytics cookies.
• Zoho ZeptoMail. Transactional email delivery, used when you ask us to email you a copy of a chat conversation.

If we add or change a provider that handles personal data, we will update this list. Our AI assistant and the automation that routes your messages run on infrastructure we control, not on a third party AI platform.

Data retention

We keep enquiry and lead data for 24 months after our last contact with you, unless you ask us to delete it sooner or a longer period is required by law. Project and engagement records are kept for the period required by Indian tax and company law. Analytics data is retained according to our Google Analytics settings. Consent records are kept for as long as we need them to demonstrate compliance. Chat conversations, chat feedback and any contact details you share through the assistant are deleted automatically 24 months after they are recorded. When data is no longer needed, we securely delete or anonymise it.

Data security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work continuously to safeguard your information.

Your rights under this Privacy Policy

Depending on your location and the law that applies to you, you have the right to access the personal data we hold about you, to correct or update it, to ask us to erase it, to withdraw your consent at any time, to nominate another person to exercise your rights on your behalf under India’s Digital Personal Data Protection Act, and to lodge a complaint with the relevant supervisory authority. To exercise any of these rights, contact our Grievance Officer using the details below and we will respond within the timelines required by applicable law.

Grievance Officer

Under India’s Digital Personal Data Protection Act 2023, we have designated a Grievance Officer to handle questions and complaints about how we use your personal data.

• Grievance Officer: Ramakrishnan Nataraj
• Email: hello@klyonix.com
• Address: KlyONIX Tech Consulting Pvt Ltd, No.7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India

We will acknowledge your request and respond within the timelines required by applicable law.

International visitors

We are based in India and serve clients in India, Sri Lanka, the Gulf, and elsewhere. If you access our site or engage us from outside India, your personal data may be processed in India. We apply the protections described in this Privacy Policy wherever you are located. Where you ask us to email you a chat transcript, that message is delivered through Zoho ZeptoMail infrastructure located outside India.

Third-party links

Our website may link to external sites that we do not control. This Privacy Policy does not cover their practices, so we encourage you to review the privacy policies of any third-party sites you visit.

Children’s privacy

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with a revised date at the top.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, email us at hello@klyonix.com, call +91 90955 76622, or write to our head office at KlyONIX Tech Consulting Pvt Ltd, No.7, KPM Complex, Palladam Road, T Kottampatti, Pollachi, Coimbatore, Tamil Nadu 642002, India. Our Chennai branch is at No.313, Anna Salai, Teynampet, Chennai 600018.