ERPNext Support & AMC
Dependable ERPNext support and AMC from a Frappe Certified Partner headquartered in Coimbatore. We keep your ERPNext stable, updated and improving, whether we implemented it or someone else did.
Why ERPNext needs ongoing support
Go-live is the start, not the finish. After the implementation partner leaves, small issues pile up: a report stops matching the books, a GST change breaks e-invoicing, background jobs fail quietly, users fall back on Excel. Many companies also find themselves on an older ERPNext version with custom code nobody fully understands. Without dependable ERPNext support, the system slowly drifts away from how the business actually runs, and the investment stops paying off.
Our approach to ERPNext support and AMC
Our ERPNext support and annual maintenance (AMC) gives you a team that knows ERPNext and the Frappe framework at code level, not just at screen level. We handle issue resolution, bug fixes, updates and version upgrades, statutory changes, performance monitoring, backups and a steady stream of small enhancements, all under a clear service level agreement so you always know what to expect. Support is delivered remotely from our Coimbatore and Chennai offices to clients across India, and plans are sized to your users, modules and customisations.
Help desk and issue resolution
A single point of contact for user questions and issues, tracked and resolved under SLA.
Bug fixes and root-cause analysis
We fix errors at the source in ERPNext or your custom apps, not with workarounds.
Version upgrades
Planned, tested upgrades across ERPNext versions, with custom app compatibility checks. See what changes in ERPNext v16.
GST and statutory updates
Keeping e-invoicing, e-way bills and GST reports in line with rule changes. Read our GST e-invoicing guide.
Reports, print formats and workflows
New reports, invoice and challan formats, approval workflows and dashboards as your needs change.
Performance monitoring
Proactive monitoring of speed, uptime, scheduler and background jobs.
Backups and security
Verified backups, restore checks and security hardening for ERPNext on Frappe Cloud or your own server.
User training and adoption
Refresher sessions and onboarding for new staff, so the team keeps using the system properly.
Rescue a stalled or failing ERPNext implementation
If your ERPNext project has stalled, the partner has left, or the team has gone back to spreadsheets, the system can usually be saved. Common signs we see: stock in ERPNext never matches the warehouse, accounts are closed outside the system, custom code breaks on every update, or nobody knows how a critical workflow was configured.
We start with an ERPNext health check of your data, configuration, custom apps, integrations and user adoption. You get a written fix plan in plain language. We then stabilise the system, retrain users where needed and move it to regular support and AMC. Book a free 30-minute consultation to talk through your situation.
Is this right for you?
A strong fit if…
- Your ERPNext is live and the business depends on it every day
- You have no in-house Frappe developer, or one person holds all the knowledge
- Your implementation partner has moved on or is slow to respond
- You are on an older ERPNext version and need a safe upgrade path
Probably not a fit if…
- You only need a one-time setup with no ongoing changes
- You are still choosing an ERP and have not started an implementation
How our ERPNext support works
Onboard
We study your setup, customisations, integrations and priorities, and document them.
Stabilise
We clear outstanding issues and set up monitoring and backups.
Support
Day-to-day help desk and issue resolution under SLA.
Improve
Regular enhancements, reports and process improvements.
Review
Periodic health checks and an upgrade and improvement roadmap.
Why KlyONIX Tech for ERPNext support
We have been implementing and supporting ERPNext since 2017, with 60+ projects delivered for manufacturers, pharmaceutical companies and distributors. Our support is proactive, not just reactive: we watch the system, tune it and improve it, so problems are prevented rather than firefought. Because we work at the Frappe framework level, we resolve issues at the root, including in custom apps. Learn more about ERPNext, compare ERPNext hosting options in India, or see our ERPNext implementation service.
Ways to work with us
Support and AMC
For live ERPNext systems that need a dependable team
Sized to your users, modules and customisations
Rescue and stabilisation
For stalled or failing implementations
Health check, written fix plan, then handover to AMC
Upgrade project
For systems on older ERPNext versions
Tested upgrade with custom app and integration checks
Frequently asked questions
What does ERPNext support and AMC include?
Help desk and issue resolution, bug fixes, updates and version upgrades, GST and statutory changes, monitoring, backups, security, user support and a monthly allowance for small enhancements, all under an agreed SLA.
Do you support ERPNext systems you did not implement?
Yes. Many of our support clients were implemented by another partner or self-implemented. We start with an onboarding and health check to understand and document your setup before taking over support.
Can you rescue a stalled or failing ERPNext implementation?
Yes. We run a health check covering data, configuration, custom code and user adoption, share a written fix plan, stabilise the system and then move it to regular support.
How is ERPNext support priced?
Support is a monthly or annual plan sized to your users, modules, customisations and hosting. We share a clear quote after a short review of your system, with no surprise charges.
Do you upgrade ERPNext to newer versions?
Yes. We plan and test upgrades on a copy of your system first, check custom apps and integrations for compatibility, then upgrade production with a rollback plan.
Do you support ERPNext on Frappe Cloud and on our own server?
Yes. We support ERPNext hosted on Frappe Cloud, on cloud servers such as AWS or other providers, and on on-premise servers.
Where are you based?
Our head office is in Coimbatore, Tamil Nadu, with a branch in Chennai. Support is delivered remotely, so we work with clients across India.
Need dependable ERPNext support?
Tell us about your ERPNext setup and the issues you face. We will review it and propose a support plan that fits.
Book a free consultation →